Frequently Asked Questions
Where to find CeraVe products and promotions
Where can I buy CeraVe products?
CeraVe products can be purchased at most major retail outlets, including CVS, Walgreens, Walmart, Target, and grocery stores or online (Amazon, drugstore.com, etc.). To use the CeraVe Store Locator to search by zip code and easily find a retailer near you, please click here.
Are samples of CeraVe products available?
Yes, CeraVe samples are distributed through physicians’ offices (dermatologists, general practitioners, and pediatricians). If you like to try our Moisturizing Cream, you can request a complementary samples here: https://cloud.mail.cerave.com/MoisturizingCreamSamples. This offer is only available to US consumers.
Are CeraVe coupons available?
Yes, to print a coupon, please click here. We also occasionally run coupons in the Sunday newspapers. Please be sure to "LIKE" us on Facebook ( www.facebook.com/cerave) and follow us on Twitter ( @ceraveskin) to learn about the latest CeraVe products and promotions.
How do I know if the product I buy on Amazon is authentic?
To ensure you are buying an authentic CeraVe product on Amazon, only purchase CeraVe branded items that are designated as "Ships and Sold by Amazon.com”; products sold by distributors or third parties are not necessarily authorized. This designation is listed under the item’s purchase price.
Are CeraVe products available in small, travel-friendly sizes?
Yes, select CeraVe products are available in various sizes, including convenient travel sizes of 3 ounces or less. CeraVe Hydrating Cleanser, CeraVe Foaming Facial Cleanser, and CeraVe Moisturizing Lotion are all sold in a 3 oz. bottle (also available in larger sizes). CeraVe Moisturizing Cream is available in a 1.89 oz. tube (also available in larger sizes).
Is the CeraVe Cream product available with a pump dispenser?
You asked and we listened! We are pleased to share that CeraVe Cream with a pump is currently available. In addition, several CeraVe lotion products already have pumps.
What is a fully physical sunscreen?
Unlike chemical sunscreens which absorb the sun’s rays, fully physical sunscreens work on the surface of the skin to deflect UV rays. In addition, physical sunscreens are a good option for individuals with sensitive skin because they are associated with less irritation than chemical sunscreens. However, most physical sunscreens are messy and are not easily absorbed. CeraVe fully physical sunscreen lotions contain InVisibleZincTM technology which helps deliver an elegant, lightweight, dry, clear finish on the skin. See our full sunscreen line here.
I see that your products are fragrance-free. What's the difference between fragrance-free and unscented?
"Fragrance-free" means that a product contains absolutely no fragrance. Most dermatologists recommend fragrance-free products, since fragrances can cause irritation for sensitive skin. A product labeled “unscented” may contain subtle masking fragrances.
What is the skin barrier?
The skin barrier is the outer most layer of the skin. It is made up of 50% ceramides, 25% cholesterol, and 10-25% fatty acids. Over time, the depletion of ceramides can result in moisture loss, dryness and cracking, and/or inflammation and irritation from allergens and toxins on the skin barrier.
What happens to skin when ceramides are depleted?
A ceramide deficiency can contribute to everyday dry skin or, in the most severe cases, skin conditions such as psoriasis and eczema.
What are ceramides?
Skin naturally contains ceramides, which help keep moisture in, keep irritants out, and repair the skin barrier. Over time, ceramides become depleted, leading to dry, dull, irritated or cracked skin. The right balance of ceramides is essential for optimal skin barrier function, and beautiful, healthy-looking skin. Learn more about ceramides
CeraVe product line
What makes CeraVe different than other skincare brands?
Developed with dermatologists, our mission is to provide advanced skincare products that do more than just moisturize the skin’s surface. CeraVe is the first and only brand to offer a full line of skin care products that contain an exclusive combination of three scientifically-identified essential ceramides. CeraVe products penetrate the skin’s surface, infuse it with moisture, and lock it in for truly long-lasting results and beautiful, healthy looking skin. Read the full CeraVe story click here
How did the CeraVe brand begin?
In 2005, researchers in the U.S. partnered with leading dermatologists to develop the CeraVe brand - a line of skin care products designed to help repair and strengthen the skin barrier. Experts understood that the skin barrier serves an important function in promoting healthy skin and that key components of the skin barrier (ceramides) are deficient in compromised skin conditions. CeraVe is the first and only brand to offer a full line of products containing essential ceramides that healthy skin needs. If you’re interested in learning about the complete line of CeraVe products, visit the skincare and sunscreen pages.
Are CeraVe products tested on animals?
No, CeraVe products are not tested on animals.
Are CeraVe products non-comedogenic?
The majority of CeraVe products are non-comedogenic, so they won’t clog pores or cause acne. Please check the label or product page for more information. All CeraVe products are fragrance-free and non-irritating.
What is MVE ® Technology?
The patented Multivesicular Emulsion (MVE) technology used in CeraVe products releases key ingredients slowly over time, allowing them to absorb into the skin to hydrate and nourish, as well as help repair, restore and maintain the skin’s natural barrier. This means that CeraVe products keep working to help restore and maintain the natural protective function of the skin barrier long after you apply them, up to 24 hours after application.
What is InVisibleZincTM?
InVisibleZincTM technology uses a revolutionary, naturally sourced, micro-fine zinc oxide to deliver a unique dry, clear finish on the skin as compared to regular zinc which could result in a very thick product that would not absorb well. The elegant, lightweight, oil-free CeraVe sunscreen lotions spread easily and provide broad spectrum protection from the sun’s damaging UVA and UVB rays.
Which CeraVe products can I use on my face? Body?
CeraVe can be used on face and body, with some products specially formulated for each. Talk with your dermatologist to learn which CeraVe products are best for your skincare needs. To see all the full line of products CeraVe offers, visit our skincare and sunscreen pages.
Which CeraVe products are good for various skin types?
CeraVe currently offers over 70 products delivering therapeutic skincare for all, developed with the expertise of dermatologists. CeraVe has won more seals of approval from the National Eczema Association than any other brand. Talk with your dermatologist to learn which CeraVe products are best for your skincare needs. To see all the full line of products CeraVe offers, visit our skincare and sunscreen pages.
Where can I find the ingredient list for a particular CeraVe product?
The ingredient list for each CeraVe product is displayed on its packaging and on its product page, under the “Ingredients” Tab. If you are sensitive to a particular ingredient, or have any other concern, we suggest that you consult your dermatologist.
Are CeraVe products non-irritating?
CeraVe products are non-irritating and fragrance-free. Most are also non-comedogenic. If you are sensitive to a particular ingredient, or have any other concern, we suggest that you consult your dermatologist.
We are a physician’s office interested in providing CeraVe samples to our patients - who can I contact?
For patient samples, please call (844)-CERAVE-1 between 8am and 5pm EST Monday-Friday to speak with a representative.